Delivery Details

Delivery Charges as follows:

1. For orders above $400 (before delivery charges and GST): we absorb the delivery fees
2. BBQ Cook Services, Pit & Equipment Rentals are not applicable for the $400 spend
3. Order and Pick up directly from our outlet: Free
4. Any delivery time outside our standard schedule will incur a $43.60(incl GST) surcharge during regular business hours or $54.50(incl GST) if outside operation hours of 930am-7pm.
5. Please note that we do not deliver to or any offshore island (except Sentosa)
6. Delivery to Neo Tiew, Lim Chu Kang area and Tuas incurs a $38.15(incl GST) delivery surcharge over and beyond any regular delivery charges.
7. There is no minimum amount for delivery. We can delivery all orders base on rates above. If delivery service is unavailable or at higher rates (ie Chinese New Year) our staff will inform you when confirming your orders.

Additional Charges

1. ERP Charges (for delivery to relevant central areas): Varies (driver will inform you of any ERP charges if your delivery address is within ERP zones. You will have to reimburse the driver with cash at the point of delivery)
2. If you are not on location at the earliest time indicated on your delivery slot when our van driver arrives and drivers have to make a return trip to deliver your order there will be a $20 surcharge.
3. There will be extra charges for delivery during Christmas, New Year and Chinese New Year depending on the prevailing rates. You will be informed of the rate prior to confirmation of delivery.
4. For deliveries to location with NO trolley accessible lift landing. The delivery will be to where the trolley can reach. To deliver up stairways, there will be a delivery surcharge of $20 for every flight/level of stairs. Ie 4th floor = 4 x $20 = $80.

Delivery Process

1. On the day of delivery itself, we will call you with an estimated time of delivery (or you can call us up for one) so you need not wait at the location throughout (from 3pm to7pm). Please be on location at the earliest informed time as our driver will NOT be able to wait for due to large delivery loads.
2. For delivery to chalets and NParks BBQ pits, we have fixed delivery locations to the nearest car parks or loading bay in the respective chalets/parks. Please ensure that there are enough people to help carry the food in to your BBQ pit.
3. For delivery to condominiums, HDB flats and landed property, we will deliver to the nearest lift or trolley accessible landing. If you need help carrying items to your unit or to the pit please check with our drivers on the day itself. They will usually try to help as long as it does not affect his delivery time schedule. If you require the driver to help carry the order up a flight of stairs , ie roof garden of unit etc. there will be an additional charge by the driver for this service. The rate is $20 per flight (level) of stairs.
4. Please note that we do have a very tight delivery schedule, especially during the peak periods of Friday, Saturday & public holidays. Hence, our driver will NOT be able to wait for you if you are not there, and will proceed to the rest of the delivery and push you to the last, which will be quite late and usually way out of the original time slot. Please help us be on location at pre-arranged delivery time so everyone gets their food on time.
5. For landed property, condominiums & apartments, if you do not have anyone on location during delivery, you can request the drivers drop off the order at your BBQ pit, function room, or in-front of your unit etc. Doing so will be at your own risk (of items going missing) as the company will not be responsible for any missing items. We do not recommend this so please be on location so you have a smooth delivery experience.

10.00am-12.00pm, 12.00pm-2.00pm, 3.00pm-5.00pm and 5.00pm-7.00pm

In ½ hour intervals from 10am to 7.00pm.

10.00am-130pm and 3.30pm-5.30pm (5pm on Sunday) or anytime pre scheduled with our staff. Please note there will be no collection from 2-3pm. If you come during this time do expect to wait.